1. Information We Collect
We collect information you provide directly to us when creating a customer or technician profile, completing service requests, communicating support items, or uploading qualifications. This data includes your name, email address, phone number, address locations, billing descriptions, and profile photos.
2. How We Use Your Information
We use collected information to:
- Match customers with certified local service technicians.
- Process secure escrow payments and deposit releases.
- Verify certifications, qualifications, and run background check requirements.
- Provide customer support, notifications, and seasonal service updates.
3. Sharing of Information
We do not sell your personal data. To facilitate service delivery, we share your name, phone number, and location address with the specific technician assigned to your request. Technicians agree to use customer contact info only to coordinate service delivery.
4. Data Security
We enforce administrative and technical safeguards designed to protect personal information from unauthorized access, loss, or alteration. All communication, financial transfers, and background screening uploads are secured using SSL/TLS encryption protocols.
5. Your Rights and Choices
You can access, modify, or delete your account information at any time from your profile dashboard settings. You may also contact our support team at support@refixer.com to request deletion of all personal data from our servers.